@import "https://fonts.googleapis.com/css2?family=Outfit:wght@300;400;500;600;700&display=swap";:root{--font-family:"Outfit", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--bg-app:#080c14;--bg-sidebar:#0f1524;--bg-card:#111827a6;--bg-card-hover:#1c253ad9;--bg-input:#111827;--bg-popover:#1f2937;--border-color:#ffffff14;--border-hover:#ffffff29;--border-focus:#6366f1;--color-primary:#6366f1;--color-primary-hover:#4f46e5;--color-secondary:#06b6d4;--color-success:#10b981;--color-warning:#f59e0b;--color-danger:#f43f5e;--color-info:#3b82f6;--text-primary:#f3f4f6;--text-secondary:#9ca3af;--text-muted:#6b7280;--radius-sm:4px;--radius-md:8px;--radius-lg:12px;--radius-xl:16px;--radius-2xl:24px;--shadow-sm:0 1px 2px 0 #0000000d;--shadow-md:0 4px 6px -1px #0000001a, 0 2px 4px -1px #0000000f;--shadow-lg:0 10px 15px -3px #0003, 0 4px 6px -2px #0000001a;--shadow-glass:0 8px 32px 0 #0006;--transition-fast:.15s ease;--transition-normal:.25s cubic-bezier(.4, 0, .2, 1)}[data-theme=light]{--bg-app:#f4f6fa;--bg-sidebar:#fff;--bg-card:#ffffffbf;--bg-card-hover:#fffffff2;--bg-input:#fff;--bg-popover:#f3f4f6;--border-color:#00000014;--border-hover:#00000029;--border-focus:#6366f1;--text-primary:#0a0f1d;--text-secondary:#2d3748;--text-muted:#5a6270;--shadow-glass:0 8px 32px 0 #0000000f}[data-theme=light] ::-webkit-scrollbar-thumb{background:#00000026}[data-theme=light] ::-webkit-scrollbar-thumb:hover{background:#00000040}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-family);background-color:var(--bg-app);color:var(--text-primary);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;overflow-x:hidden}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:var(--bg-app)}::-webkit-scrollbar-thumb{border-radius:var(--radius-sm);background:#ffffff1a}::-webkit-scrollbar-thumb:hover{background:#fff3}h1,h2,h3,h4,h5,h6{letter-spacing:-.01em;font-weight:600}.glass-panel{background:var(--bg-card);-webkit-backdrop-filter:blur(16px);border:1px solid var(--border-color);border-radius:var(--radius-xl);box-shadow:var(--shadow-glass);transition:transform var(--transition-normal), border-color var(--transition-normal), background-color var(--transition-normal)}.glass-panel:hover{border-color:var(--border-hover)}.app-container{min-height:100vh;display:flex}.main-content{flex-direction:column;flex:1;gap:24px;height:100vh;padding:24px;display:flex;overflow-y:auto}.top-header{border-bottom:1px solid var(--border-color);justify-content:space-between;align-items:center;gap:16px;padding-bottom:16px;display:flex}.role-switcher-container{align-items:center;gap:12px;display:flex}.role-select{background:var(--bg-sidebar);color:var(--text-primary);border:1px solid var(--border-color);border-radius:var(--radius-md);font-family:var(--font-family);cursor:pointer;transition:border-color var(--transition-fast);outline:none;padding:8px 16px;font-weight:500}.role-select:focus{border-color:var(--border-focus)}.btn{font-family:var(--font-family);border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-fast);border:1px solid #0000;justify-content:center;align-items:center;gap:8px;padding:10px 18px;font-size:.9rem;font-weight:500;text-decoration:none;display:inline-flex}.btn-primary{background:var(--color-primary);color:#fff}.btn-primary:hover{background:var(--color-primary-hover);transform:translateY(-1px)}.btn-secondary{border-color:var(--border-color);color:var(--text-primary);background:#ffffff0d}.btn-secondary:hover{border-color:var(--border-hover);background:#ffffff1a}.btn-danger{background:var(--color-danger);color:#fff}.btn-danger:hover{background:#db2754}.btn-warning{background:var(--color-warning);color:#fff}.btn-warning:hover{background:#d97706}.badge{text-transform:uppercase;border-radius:9999px;align-items:center;gap:6px;padding:4px 10px;font-size:.75rem;font-weight:600;display:inline-flex}.badge-low{color:var(--color-success);background:#10b9811a;border:1px solid #10b98133}.badge-medium{color:var(--color-warning);background:#f59e0b1a;border:1px solid #f59e0b33}.badge-high{color:var(--color-danger);background:#f43f5e1a;border:1px solid #f43f5e33}.badge-emergency{color:var(--color-danger);border:1px solid var(--color-danger);background:#f43f5e33;animation:1.5s infinite alternate pulse-border}.badge-submitted{color:var(--color-info);background:#3b82f61a;border:1px solid #3b82f633}.badge-assigned{color:var(--color-primary);background:#6366f11a;border:1px solid #6366f133}.badge-progress{color:var(--color-warning);background:#f59e0b1a;border:1px solid #f59e0b33}.badge-escalated{color:var(--color-danger);background:#f43f5e26;border:1px solid #f43f5e4d;animation:1.5s infinite alternate pulse-bg}.badge-resolved{color:var(--color-success);background:#10b9811a;border:1px solid #10b98133}@keyframes pulse-border{0%{box-shadow:0 0 #f43f5e66}to{box-shadow:0 0 0 6px #f43f5e00}}@keyframes pulse-bg{0%{background:#f43f5e26}to{background:#f43f5e66}}.form-group{flex-direction:column;gap:8px;display:flex}.form-label{color:var(--text-secondary);font-size:.875rem;font-weight:500}.form-input,.form-select,.form-textarea{background:var(--bg-input);color:var(--text-primary);border:1px solid var(--border-color);border-radius:var(--radius-md);font-family:var(--font-family);transition:border-color var(--transition-fast), box-shadow var(--transition-fast);outline:none;padding:10px 14px;font-size:.95rem}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--border-focus);box-shadow:0 0 0 2px #6366f133}.form-textarea{resize:vertical;min-height:100px}.kanban-board{grid-template-columns:repeat(auto-fit,minmax(280px,1fr));align-items:start;gap:20px;display:grid}.kanban-column{border:1px solid var(--border-color);border-radius:var(--radius-lg);background:#0f152480;flex-direction:column;gap:16px;min-height:500px;padding:16px;display:flex}.kanban-header{color:var(--text-secondary);border-bottom:1px solid var(--border-color);justify-content:space-between;align-items:center;padding-bottom:12px;font-size:.95rem;display:flex}.kanban-count{background:#ffffff0d;border-radius:9999px;padding:2px 8px;font-size:.8rem;font-weight:600}.ticket-card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-fast);flex-direction:column;gap:12px;padding:14px;display:flex}.ticket-card:hover{border-color:var(--border-hover);background:var(--bg-card-hover);transform:translateY(-2px)}.ticket-card-header{color:var(--text-secondary);justify-content:space-between;align-items:center;font-size:.8rem;display:flex}.ticket-card-title{font-size:.95rem;font-weight:500}.ticket-card-footer{border-top:1px solid #ffffff0a;justify-content:space-between;align-items:center;margin-top:4px;padding-top:10px;display:flex}.side-panel{background:var(--bg-sidebar);border-left:1px solid var(--border-color);width:380px;height:100vh;transition:transform var(--transition-normal);flex-direction:column;display:flex}.side-panel-header{border-bottom:1px solid var(--border-color);justify-content:space-between;align-items:center;padding:24px;display:flex}.side-panel-body{flex-direction:column;flex:1;gap:16px;padding:20px;display:flex;overflow-y:auto}.log-entry{border:1px solid var(--border-color);border-radius:var(--radius-md);background:#ffffff05;flex-direction:column;gap:8px;padding:12px;font-size:.85rem;display:flex}.log-entry-meta{color:var(--text-muted);justify-content:space-between;font-size:.75rem;display:flex}.log-entry-subject{color:var(--color-secondary);font-weight:600}.log-entry-body{white-space:pre-line;color:var(--text-secondary)}.grid-2{grid-template-columns:repeat(2,1fr);gap:20px;display:grid}@media (width<=768px){.grid-2{grid-template-columns:1fr}.app-container{flex-direction:column}.side-panel{border-left:none;border-top:1px solid var(--border-color);width:100%;height:auto}}.toast-container{z-index:9999;flex-direction:column;gap:10px;display:flex;position:fixed;bottom:24px;right:24px}.toast{color:#fff;border-left:4px solid var(--color-primary);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);background:#111827;align-items:center;gap:12px;min-width:300px;padding:16px 20px;animation:.3s slide-in;display:flex}@keyframes 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#ffffff1a;flex-direction:column;justify-content:space-between;padding:20px;display:flex;position:relative;overflow:hidden}.card-chip{background:linear-gradient(135deg,#e2e8f0 0%,#94a3b8 100%);border-radius:4px;width:45px;height:32px}.card-number{letter-spacing:2px;text-shadow:1px 1px 2px #00000080;margin:16px 0;font-family:monospace;font-size:1.35rem}.card-footer{justify-content:space-between;align-items:center;display:flex}.card-holder,.card-expiry{flex-direction:column;display:flex}.card-label{color:var(--text-secondary);text-transform:uppercase;font-size:.65rem}.card-value{font-size:.85rem;font-weight:500}.gateway-toggle-tabs{border-bottom:1px solid var(--border-color);margin-bottom:20px;display:flex}.gateway-tab{text-align:center;cursor:pointer;color:var(--text-secondary);transition:all var(--transition-fast);border-bottom:2px solid #0000;flex:1;padding:12px;font-weight:500}.gateway-tab.active{color:var(--color-primary);border-bottom-color:var(--color-primary)}@media print{body *{visibility:hidden}#printable-qr-flyer,#printable-qr-flyer *{visibility:visible}#printable-qr-flyer{z-index:99999;width:6.5in;height:8.5in;position:fixed;top:50%;left:50%;transform:translate(-50%,-50%);color:#0f172a!important;box-shadow:none!important;background:#fff!important;border:3px double #000!important;border-radius:12px!important;flex-direction:column!important;justify-content:center!important;align-items:center!important;gap:24px!important;padding:.5in!important;display:flex!important}#printable-qr-flyer h2,#printable-qr-flyer h4,#printable-qr-flyer p,#printable-qr-flyer strong,#printable-qr-flyer span{color:#0f172a!important}#printable-qr-flyer div{background-color:#f1f5f9!important;border-color:#94a3b8!important}#printable-qr-flyer img{border-color:#94a3b8!important}}.skeleton-pulse{animation:1.5s linear infinite skeleton-loading}@keyframes skeleton-loading{0%{background-position:200% 0}to{background-position:-200% 0}}@media (width<=768px){.desktop-header-toolbar{display:none!important}.mobile-header-toggle{display:block!important}}.shimmer-pulse{background:#ffffff0d;animation:1.5s ease-in-out infinite shimmer-pulse-anim}@keyframes shimmer-pulse-anim{0%{opacity:.3}50%{opacity:.7}to{opacity:.3}}